Administration & Social Media Executive (REF JPBASME23)

Role: Permanent Full-Time

Hours: Minimum 40 hr contract

Main purpose:

Responsible for administration and other general office duties. Working in a fast paced and busy office environment, this role will involve administration duties, social media content creation and planning, and customer service.

Job Summary:

This role will see the Office Administrator working in our main office with responsibility for Administrative Duties (bookings, emails, phone calls, invoicing etc), Customer Service, managing content for Social Media platforms, helping with organising and planning Events and any other duties as requested by Management.

A pro-active approach is essential. Must be well organised.

Responsible to: Management.

Responsible for: Administration and any other necessary office duties.

Main tasks of the job:The following tasks will form the bulk of your work:

ADMINISTRATION & CUSTOMER SERVICE

• Manage bookings and events on our custom built booking system.
• Reply to customer enquiries via email and over the phone.
• Managing the online invoicing system.
• Respond to online reviews.
• To provide consistently high standards of customer service at all times when welcoming or communicating with customers.

SOCIAL MEDIA MANAGEMENT

• Work closely with marketing team to assist with creating and managing social media content.
• Writing posts/blogs
• Creating short videos/reels at events and throughout season
• Scheduling posts across different platforms in line with Social Media Strategy
• Analysing performance and reporting back to management
• Identifying trends or new opportunities for brand exposure
• Responding to TripAdvisor, Google & Facebook reviews
• Replying to Facebook & Instagram messages and comments to drive interaction

Please note: This is not an exhaustive list and you will be expected to perform different tasks, to the best of your ability, as necessitated by your changing role within the organisation and The Jungle’s overall business objectives.

Essential Criteria:

• At least two years’ experience of administration experience.
• Strong knowledge of Microsoft Office package (Word, Excel, Outlook etc.)
• Knowledge of Social Media Platforms (Facebook, Instagram, Tik Tok)
• Exceptional communication skills.
• Confident, friendly and outgoing personality.
• Required to work weekends. (Rotational weekend work required 1 out of every 3 Saturdays – day off during the week when working Saturdays)
• Own transport and full driving license

Desirable Criteria:

• Proficient in Adobe Design suite (Photoshop, Illustrator, Canva) or other design platforms.
• Experience in Facebook Business Suite

PLEASE NOTE…

The successful candidate won’t necessarily be the most qualified. Our decision will be driven by the energy, passion and experience you can bring. If you feel you would be right for the role, even if you don’t have the exact requirements, convince us you’re the right person for the job and you will be considered. We’re continuing to build an innovative Outdoor Adventure and Events company that strives to be at the forefront of the industry. If you feel like you can add value and your own ideas to our mission, we want to hear from you.

ABOUT THE JUNGLE

The Jungle is an innovative outdoor adventure centre and offers employees the opportunity to develop an exciting career in the highly competitive Tourism and Corporate Entertainment sector. All employees enjoy a competitive rate of pay, positive work environment and excellent benefits including:

• Scope to further develop your creative talents and assistance to reach your full potential.
• Subsidized social events/outings for all staff.
• Uniform allowance.
• Beautiful location.
• Work with a fun, friendly team where no two days are ever the same.
• Training opportunities.
• Health Insurance (Private)

At The Jungle we pride ourselves in being innovative and constantly inventing new and quirky ideas for activities and events. All our employees are multi skilled and talented and can adapt to various areas with the business. No day is ever the same.

Salary:

£22,000 – £24,000 P/A (Dependant on experience)

To Apply:

Please email your covering letter addressing all the points in our essential and desirable and why you would like to work at the Jungle. Please attach and email your CV and covering letter to bookings@thejungleni.com for consideration.

Closing Date – Friday 31st March 2023 – 5pm